Help Center

Evoraa PK offers a wide range of premium cosmetic products including skincare, makeup, haircare, fragrances, and beauty tools. All our products are carefully selected to ensure quality and authenticity.

We offer shipping across Pakistan. Delivery typically takes 3-5 business days for major cities and 5-7 business days for other areas. Shipping costs vary based on your location and order value. Free shipping is available on orders above a certain amount.

Orders are processed within 1-2 business days. After shipment, delivery takes 3-5 business days for major cities (Karachi, Lahore, Islamabad) and 5-7 business days for other areas across Pakistan.

Yes, we guarantee 100% authentic and original products. All cosmetics are sourced directly from authorized distributors and brands. We never sell counterfeit or fake products.

We accept multiple payment methods including Cash on Delivery (COD), bank transfers, JazzCash, EasyPaisa, and credit/debit cards. Choose the most convenient option for you at checkout.

Yes, Cash on Delivery is available across Pakistan. You can pay for your order when it arrives at your doorstep. Please note that COD may have a small service fee depending on your location.

Absolutely. We use secure payment gateways and SSL encryption to protect your payment information. Your financial data is never stored on our servers and all transactions are processed securely.

Yes, an invoice is included with every order. You will also receive a digital invoice via email once your order is confirmed and shipped.

We accept returns within 7 days of delivery for unopened, unused products in their original packaging. Cosmetic products that have been opened or used cannot be returned for hygiene reasons, unless defective.

Once your order is shipped, you will receive a tracking number via email and SMS. You can use this number to track your package on our website or contact our customer service team for assistance.

Orders can be cancelled or modified within 24 hours of placement. Please contact us immediately at +92 348 1875578 or evoraapk@gmail.com. Once the order is shipped, it cannot be cancelled.

Contact our customer service team at evoraapk@gmail.com or call +92 348 1875578 within 7 days of receiving your order. Please allow 3-5 business days from the time your package arrives back to us for a refund to be issued.

You can reach us via email at evoraapk@gmail.com, call us at +923496699801, or use the contact form on our website. Our team is available Monday to Friday from 9:00 AM - 6:00 PM (PKT).

Our customer service team is available to assist you Monday to Friday from 9:00 AM to 6:00 PM Pakistan Standard Time (PKT). For urgent inquiries outside business hours, please email us and we'll respond on the next business day.

We strive to respond to all inquiries within 24 business hours. During peak seasons or weekends, response times may be slightly longer. For immediate assistance, please call us during business hours.

Yes! Our knowledgeable team can help you choose the right cosmetic products for your needs. Contact us via email or phone, and we'll be happy to provide personalized recommendations based on your skin type, concerns, and preferences.